Impressum

Seller

MID JAPAN,Inc.

Responsible Representative

Tadahiro Niimi

Address

3-23-20, Tsurumai, Showa-ku, Nagoya-shi, Aichi, 466-0064, Japan

Phone Number

+81-52-744-0978

Email Address

support@tsurumai-hobby.com

Website URL

https://tsurumai-hobby.com

 

Customer Support Hours

10:00 – 19:00 (Japan Time)
Closed on weekends, national holidays, and during the year-end and New Year holidays.

Product Prices

Prices are listed on each individual product page.
All prices include applicable taxes unless otherwise stated.

Delivery Time

• In-stock items will be shipped within 1–3 business days after order confirmation.

• If an item is out of stock, we will notify you by email.

• Pre-order items will be shipped within 1–3 business days after the official release date.
  Please refer to each product page for the scheduled release date.

 

Payment Methods and Timing

Shop Pay
Payment is confirmed at the time of order, depending on the selected payment method.

Returns & Withdrawal

Return Period

Returns are accepted within 8 days of delivery, provided the item is unused, unopened, and in its original condition.

For customers located in the European Union, statutory rights under applicable consumer protection laws remain unaffected.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
In the case of defective or incorrectly delivered items, return shipping costs will be covered by us.

Order Cancellation

• Order cancellations are not accepted after shipment.

• If a shipment is returned to us due to prolonged absence or failed delivery, round-trip shipping costs may be charged to the customer.
  Re-shipment will be processed only after payment of these charges.

• Refused deliveries will not be treated as cancellations.
  In cases of abusive or malicious behavior, appropriate action may be taken.

 

Defective Products

We accept returns or exchanges for defective products or items that clearly differ from the product description.

Returns or exchanges due to customer preference are not accepted, except where required by applicable law.

 

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

• Items returned more than 8 days after delivery

• Items or packaging showing dirt, damage, or signs of use

• Modified or processed items

• Items missing any accessories, manuals, warranty cards, or original packaging components